Frequently Asked Questions
Product
What is Tross?
Tross gives healthtech and RCM companies API access to EHRs and payer portals.
Who is Tross for?
Healthtech startups, RCM companies, and healthcare-adjacent teams that need to read from or write to EHRs and payer portals.
Which systems does Tross support?
Athena, Availity, eClinicalWorks, EyeMed, EZDerm, Glace, ModMed, Netsmart, Pear, TherapyNotes, and UnitedHealthcare, with more getting added.
What can I build with Tross?
You can automate front office and back office workflows like claim status fetches, clinical note uploads, appointment scheduling, patient data retrieval, and other EHR and payer workflows.
How long does integration take?
Existing platforms: instantly. New platforms: typically within a week.
Working with Us
Why not build integrations in-house?
Every EHR and payer portal has its own authentication, data formats, and quirks. One integration is manageable. A dozen is a full-time job. Tross handles the maintenance for you.
Is Tross HIPAA compliant? Is it SOC 2 certified?
Yes, we are HIPAA compliant and SOC 2 Type 1 certified. SOC 2 Type 2 is currently in progress.
How much does Tross cost?
Pricing depends on integration scope. Book a demo for a quote.
Is Tross fast enough for real-time use cases?
Yes. Latency-sensitive use cases, including voice agents, are a core design consideration. Talk to us about your requirements.
Developers
Where can I see the technical docs?
How does Tross handle customer data?
We act as a data transport layer, encrypt data at rest and have a configurable data retention policy.